Delivery and Collection

Delivery arrangements

Delivery or collection arrangements are agreed for each order.

The quotation or order confirmation will identify applicable delivery charges and available information about the anticipated delivery period.

Unless expressly agreed otherwise, an estimated date is an estimate rather than a guaranteed delivery date.

Consumer statutory rights concerning delivery remain unaffected.

Delivery information

You must provide an accurate:

• delivery address;
• postcode;
• contact number; and
• description of any material access restriction.

Before ordering large furniture, check that the item can reasonably pass through entrances, corridors, stairways and lifts at the delivery location.

Tell us before accepting the quotation about restricted roads, parking restrictions, stairs, narrow access, limited lift dimensions or other circumstances likely to materially affect delivery.

What delivery includes

Unless your order expressly states otherwise, delivery does not include:

• installation;
• assembly;
• fixing to walls or floors;
• modification of furniture;
• removal of doors, windows or fixtures;
• specialist lifting equipment;
• removal of existing furniture; or
• disposal of packaging or old goods.

Failed delivery

If delivery cannot reasonably be completed because nobody authorised is available, the supplied address is materially incorrect, or an undisclosed customer controlled access issue prevents delivery, another delivery may need to be arranged.

Where legally permitted, reasonable additional costs actually caused by those circumstances may be charged.

You will not be charged for a failed delivery caused by MHM.

Inspection

Please inspect goods as soon as reasonably practicable.

Visible packaging or product damage should be photographed and reported promptly so that evidence can be preserved and any carrier or supplier investigation can begin.

Prompt reporting does not remove statutory rights.

Collection

Collection is available only where agreed for the particular order.

Do not attend MHM’s registered office to collect or return goods unless MHM has expressly instructed you in writing to do so.

The registered office is not a showroom, retail premises, warehouse or general collection point.

Where collection is arranged from another location, the collection details will be supplied separately.

Customer arranged transport

If a business customer appoints its own carrier or collects using its own transport, the agreed collection terms determine responsibility for loading and transport.

For consumers, applicable statutory rules governing delivery and passing of risk remain unaffected.

Delays

If a material delay occurs, we will provide information reasonably available to us.

Nothing in this policy removes cancellation or other remedies arising under applicable consumer law where goods are not delivered within a legally required or expressly agreed period.

Contact

MHM Dreams Limited
[email protected]
WhatsApp: +44 7473 427 576